FAQ
Customer Log in:
What is a text message?
A Text message is a short message that can be sent to and from a cellular phone. When someone says text, texting, or SMS, or if you see TXT in print, all of these are referring to text messages.
What Is SMS?
SMS is an acronym for Short Message Service. It is a worldwide standard for communicating textually between cellular phones.
Is there a difference between email and text messaging?
While most phones can send and receive email, email is not the same as text messaging. There are many differences--for example a text message is sent to a phone number, while an email is sent to an email address.
Can everyone receive text messages?
Nearly every cellular phone in use in the United States (and the world) can receive text messages. Most wireless carriers include text messaging in their standard plans.
What does it cost for a consumer to receive a text message?
Some carriers do not charge their customers to receive text messages. Others include a certain number in their standard plans--these usually cost less than ten cents a message.
How long can a text messages be?
A standard text message is limited to 160 characters. Characters means letters, numbers, spaces, symbols and punctuation. Our system allows 145 characters for all messages sent.
What is a short code?
A Short Code is similar to the address (URL) of a website. It is a unique location to send messages to, that all cellular carriers are aware of. You combine a Short Code with a Keyword to form a call-to-action address. An example would be: 'Text KEYWORD to SHORTCODE to join our VIP invite list.'
What is a Keyword?
A Keyword is a short word (which may include numbers) that customers send a text message to, in order to join your list. An example would be: 'Text KEYWORD to SHORTCODE to join our text messaging list.'
What does it mean to Opt-In?
To Opt-In is to join a list. This can be done by sending a text message containing your KEYWORD to our SHORTCODE, or by entering your phone number into a web-based form. This action signifies that a customer has asked you to send them a message.
What does it mean to Opt-Out?
A subscriber Opts Out when they quit your list. Users can do this quickly and simply by replying to any text message you send them with the word STOP.
Who regulates text messaging?
In The United States, The MMA, Wireless Carriers and the FCC all play a roll in regulating text messaging.
Can I change the number or set a name that you send my text messages from?
Unfortunately it isn't possible to send a message from a name as phone calls and text messages always come from a phone number. There are two different kinds of phone numbers: a regular ten digit number like the one you have on your cell phone and a short code, which is a special five or six digit number like ours. For a message to appear from a name it must be stored on your phone’s address book. If you notice when you get a text message or call from a person who is not in your phone book it shows up from their ten digit number and not a name since it is not stored on your phone; the same applies to a short code.
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